Policies
PRIVACY POLICY
Effective Date: March 4, 2026
Last Updated: March 4, 2026
This Privacy Policy explains how Hey Solutions LLC ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website or use our services.
Information We Collect
We collect information you provide directly to us, including your name and email address when you sign up for our newsletter or programs, payment information processed securely through Stripe, and any information you provide when contacting us or participating in our programs. We also automatically collect certain information when you visit our website, including your browser type and device information, IP address and location data, and pages visited and time spent on our site via Google Analytics.
How We Use Your Information
We use the information we collect to deliver our programs, coaching services, and newsletters, process payments and manage your account, respond to your questions and provide customer support, send you updates, resources, and promotional materials (you can opt out anytime), improve our website and services, and comply with legal obligations.
How We Share Your Information
We do not sell your personal information. We may share your information with service providers including Kit (email marketing), Stripe (payment processing), and Google Analytics (website analytics). We may also share your information if required by law or to protect our rights.
Your Rights
You have the right to access, update, or delete your personal information, opt out of marketing emails at any time, and request a copy of the data we hold about you. To exercise these rights, contact us at sarah@hey-ea.com.
Cookies
Our website uses cookies and similar tracking technologies, including Google Analytics, to improve your experience and analyze site traffic. You can control cookies through your browser settings.
Data Security
We use reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy, contact us at: Hey Solutions LLC, sarah@hey-ea.com, 1525 US Hwy 380, Suite 500 #184, Frisco, TX 75033.
TERMS & CONDITIONS
Effective Date: March 4, 2026
Last Updated: March 4, 2026
These Terms & Conditions ("Terms") govern your use of the Hey Solutions LLC website and services. By accessing our website or purchasing our services, you agree to these Terms.
Services
Hey Solutions LLC offers coaching programs, training, and educational resources for Executive Assistants. All services are provided for educational purposes only.
Payment & Pricing
All payments are processed securely through Stripe. Prices are listed in USD and subject to change. Payment is due at the time of enrollment unless otherwise specified.
Refund Policy
We offer refunds under the following conditions: refund requests must be submitted within 14 days of purchase, you must have completed at least 50% of the program content to be eligible, and refund requests must be submitted in writing to sarah@hey-ea.com. Refunds will be processed within 10 to 14 business days. No refunds will be issued after 14 days from the date of purchase.
Intellectual Property
All content, materials, and resources provided through our programs, including videos, templates, guides, and frameworks, are the intellectual property of Hey Solutions LLC. You may not reproduce, distribute, or sell any content without our written permission.
User Responsibilities
You agree to provide accurate information when enrolling, not share login credentials or program materials with others, and use our services for lawful purposes only.
Disclaimer
Our coaching and training programs are educational in nature. We do not guarantee specific results, promotions, salary increases, or career outcomes. Your success depends on your individual effort, circumstances, and application of the strategies taught.
Limitation of Liability
To the fullest extent permitted by law, Hey Solutions LLC is not liable for any indirect, incidental, or consequential damages arising from your use of our services.
Termination
We reserve the right to terminate or suspend your access to our services if you violate these Terms.
Governing Law
These Terms are governed by the laws of the State of Texas, USA.
Changes to These Terms
We may update these Terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.
Contact Us
If you have questions about these Terms, contact us at: Hey Solutions LLC, sarah@hey-ea.com, 1525 US Hwy 380, Suite 500 #184, Frisco, TX 75033.
DISCLAIMER
Effective Date: March 4, 2026
Last Updated: March 4, 2026
Educational Purposes Only
The information, coaching, and training provided by Hey Solutions LLC are for educational purposes only. We provide frameworks, strategies, and guidance based on real-world experience, but we do not guarantee specific results, promotions, salary increases, or career outcomes. Your success depends on your individual effort, circumstances, executive relationship, organizational culture, and how you apply the strategies taught.
Not Professional Advice
Our services do not constitute legal, financial, HR, or career counseling. If you need specific professional advice, please consult with a qualified professional in that field.
No Guarantees
While we strive to provide accurate and helpful information, we make no representations or warranties about the completeness, accuracy, or reliability of any content or materials provided.
Individual Results Vary
Testimonials and examples shared are individual experiences and do not guarantee similar results for every participant.
Your Responsibility
You are solely responsible for how you choose to implement the strategies and advice provided through our programs.
Contact Us
If you have questions about this Disclaimer, contact us at: Hey Solutions LLC, sarah@hey-ea.com, 1525 US Hwy 380, Suite 500 #184, Frisco, TX 75033.
