Because most systems are only ever tested against calm conditions, not your worst day. The first real disruption is what reveals whether the structure actually works. Early into motherhood, I discovered that the only thing that will get me through a week of broken sleep with two small kids are systems. The coffee pot set to brew, lunchboxes packed, bags by the door, all decided the night before. That way the morning does not depend on me having a good night’s sleep or perfectly happy babies.
A system built for a good week works beautifully right up until the first unexpected thing arrives. Then the whole structure buckles because it was never designed to absorb pressure. It was designed to function in calm. Many assistants build their weekly prep, calendar management, priority tracking, and incoming request handling this way. They assume the executive sticks to the plan and nobody drops something urgent in their lap at 4pm on a Thursday. The assistants who look calm when everything around them is breaking are not calmer people. They built systems that do not require calm to function.
Pick one workflow this week and pressure-test it against the worst version of the week. Your executive’s schedule blows up Monday morning, three things land at once, and you do not have the luxury of a quiet hour to reorganize. Does the system hold, or does it need you at your best in order to work? If it needs your best, rebuild it so it does not. The version of you at your best is not always going to show up, but your systems can.
Rebuild it around the worst version of your day, not the best one. Ask what would happen if you had zero quiet minutes to prepare, if the schedule broke before you even got started, or if three requests landed at the exact same time. Build the workflow so it still functions under those conditions. Prep the night before instead of the morning of. Default to a simple rule instead of a judgment call you will not have time to make, and remove any step that only works if you are calm and rested.
Because being organized only helps you on the days when things go according to plan, and those are rarely the days that test you. The version of you at your best is not always going to show up. But a system built for your worst day works whether you feel calm and rested or completely broken, which is exactly the point. If the structure holds on that kind of day, it holds on every day.
Coaching and resources for Executive Assistants ready to level up
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